Return Policy


Customer satisfaction is our top priority We are pleased to accept the return of all qualified products within 30 days from the original delivery date The premise is that these products are qualified and retain their original packaging.

You can cancel the order for free within 24 hours after placing the order. Orders placed on our website after 24 hours cannot be cancelled. Thank you for your understanding.

If you need to return the goods to us, you must contact our customer service team first, otherwise your return may be rejected or delayed. In order to cause unnecessary troubles, please refer to qualified products for return.

Our mailbox: service@tanrain.com

Please indicate the order number to be returned in the email.

For all returns, the customer shall bear 50% of the shipping cost of the return.

Products eligible for return:

  • Must be consistent with the original goods received (unchanged, not worn, not damaged, no odor, no trace of molding products).
  • The original label must be retained on the package.
  • Goods must be returned within 30 days from the delivery date of the order.
  • All complimentary gift sets must be included.

Products not eligible for return

  • Wear altered items or items that show any signs of wear, including odors or styling products.
  • No return is allowed if the original packing is damaged or the original state has been changed.
  • Products taken off shelves or on special offer will not be returned.

Note: Received non-conforming products will be returned to you at your own expense.

The refund way

You need to contact our customer service team for refund. Otherwise, your refund may be rejected or delayed.

Our mailbox: service@tanrain.com

The refund will be returned to the original payment method you used for the purchase order.
Note: Refund will be processed within 5 to 7 business days after receipt of your return.Please wait 7 working days before contacting us so that the refund can appear on your bank statement.Please note that any delay in processing a refund back to your account may be attributable to your financial banking institutio.

Note: Our platform reserves the right to change these policies at any time. Please check this page regularly for changes.