FAQ


About color difference

Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.

Check your package

You will receive a email once your order has been shipped, which will include your express tracking number. If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at service@tanrain.com

Delivery fee、Distribution scope andDelivery time

Delivery fee: Wholeorder free shipping

Distribution scope:We ship to most countries, although currently India and African countries are beyond our shipping because of the clearance problem. Any extra tax or clearance costs will be paid by the customer. We appreciate your understanding on this.

Delivery time:For our express shipping, If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control. The approximate shipping time for international orders is 3-7 business days. We appreciate your patience.

Can I change the delivery address?

If you want to change the address after placing the order, please contact the customer service as soon as possible during the order processing stage. If the order has not been sent, you can mail the new address. If the packaging has been sent, the information cannot be changed during the transportation.

Can first-time users enjoy a special discount?

Yes, after you register your account, we will give you a free coupon on your first order. The coupon is only applicable to the first order you sign with the tanrain.com.

Wig maintenance method

Whether it is human hair or synthetic wigs, long use will become contaminated, dirty, wig is generally recommended to wash every 15-20 days.Before catharsis, want to use coarse tooth soft brush or thin tooth woodcomb to comb gently from top to bottom, brush dirt, dust clean.Put the wig into dissolve the warm water that has detergent next (water temperature is 25~30 degrees), immerse 10 minutes hind to rinse gently with the hand, when rinsing, usable comb goes the glue on hairpiece.Be careful not to rub the wig in water to prevent it from falling off and breaking.Finally reoccupy clear water rinses hairpiece clean, wipe gently with dry towel blot the moisture on hairpiece, give hairpiece besmear a few hair breast, hang in ventilated place natural air is dried, reoccupy curler is fixed or hairdryer finalize the design.If not often used, can be packed in plastic bags sealed collection.In addition, life wig can be based on the user's requirements, just like the treatment of hair trim and perm dyeing, finishing a satisfactory hairstyle.When wearing every day, you can use a soft sparerib brush and a large comb with thin teeth to comb gently according to the hair style requirements.If do not need temporarily, usable hairpin is pressed corrugator direction clip is fixed;Before going to bed, want false hair to cover take off, arrange put ventilated place

Note: Synthetic wigs are not recommended for washing. Slight hair loss in wigs is normal.

Definition of quality problem

Slight hair loss in wigs is A normal phenomenon. Most of them are not quality problems.

Knotting is serious and impetuous, Please follow the cleaning and maintenance method strictly.

If it is a product quality problem, Our will be replaced for free.

If you have more questions, please leave a message online